Frequently Asked Questions

General Questions

Which box is best for me?

There is a LifeBox to suit everyone:

Lifebox Classic

Our Classic box is designed to encourage daily energy, vitality & healthy digestion. All products are gluten free, dairy free and vegan.

Lifebox Energy

Our Energy box is a curated collection of healthy food & drink, ingredients and supplements designed to support activity and recovery for both men & women.

I have food allergies, are the boxes suitable for me?

The Lifebox Classic is vegan-friendly, gluten-free and dairy-free EVERY MONTH.  The Lifebox energy is usually vegetarian, but may occasionally contain meat-based products such as biltong or jerky.  Many of the products in our boxes contain nuts or seeds, or are produced in an environment where contamination from these allergens is possible.

Can I buy a Lifebox as a gift?

You can easily send any of our single boxes or subscriptions as a gift; we also offer email gift vouchers that are delivered automatically and instantly.  We can include a gift message in the box and will ship almost anywhere in the world.  Find out more on our send a gift page.

How does Lifebox choose what is in each box?

Our Lifebox crew are constantly and painstakingly scouring the health food world to analyse and select only the highest quality products to go in our boxes to ensure you receive the most nourishing and supreme health foods.

We only source products from health food brands (big and small) that share our obsession to provide you with wholesome, natural and real food products. These “chosen ones” must adhere to 2 or more of our specific Lifebox Rules:

UK BASED, REFINED SUGAR FREE, ORGANIC, GMO FREE, RAW, VEGAN, SUSTAINABLE, FAIRTRADE, GLUTEN FREE, DAIRY FREE, WHEAT FREE, NO PRESERVATIVES OR ADDITIVES

We try and support small and emerging companies like ourselves and we endeavour to only include products that do not contain artificial sweeteners, artificial preservatives, food additives, trans fats, artificial flavourings or colours, MSG or high fructose corn syrup however we CANNOT GUARANTEE that absolutely every product is free from EVERYTHING that we have listed here.

What is in a typical monthly box?

Each monthly box across our range contains a minimum of 12 healthy snacks, drinks and wellness products designed for you to incorporate easily into your every day lifestyle whether it be taking our products with you to work or “on the go” or trying out some new ingredients in your own homemade dishes or trying out one of our delicious recipes included in our boxes.

A monthly box is designed to last you 2-4 weeks (although many customers are so excited by the fabulous new products much of their box is gone within 1-2 weeks!) Take one product with you to work one day, or make one of our recipes the next – easy little incorporations into your current lifestyle.

Can I choose what is in my Lifebox?

Our Lifebox Crew work hard to select products that we think you will love each month however obviously each individual and their tastes are very different. We can offer (when time allows!) limited numbers of bespoke boxes if you or the person you are wanting to gift a box to have certain food allergies, intolerances or dislikes. We only offer this service via direct emails and using our smaller “mini box” including up to a maximum of 10 products. Price is available on request and is dependant on specific requirements. Please contact us direct and one of our crew will speak to you directly.

Is my Lifebox actually value for money?

Lifebox aim to cram as many top quality products into each box as humanly possibly (a minimum of 12 per box) and the cost of the box is usually somewhere between 25% to 50% lower than the combined RRP of the contents.

Are all products certified as organic?

Lifebox strongly supports organic farming and agriculture, however not all products we put in our boxes will be certified organic. This is due to some companies not yet acquiring their certification despite maintaining clean and green production as it may just not be possible. We always try to ensure each product has been made to nourish the body in a sustainable and ethical way.

Am I eligible for a refund?

If you are not happy with your box for any reason, you can return it to us for a full refund.

What payment methods do you accept?

We accept payment by Visa, MasterCard, Amex or PayPal.

Delivery / Postage

Does the box fit through the letterbox?

Unfortunately, because we want to cram as much into your Lifebox as possible we have had to make the box slightly larger and thus it will not fit through a standard letter box. If you think you might be out then just leave us a little note in the “order notes” section with a safe place to leave it and we can include this on your address label with your magical parcel.

What happens if I am not in when it arrives?

If you think you might be out then just leave us a little note in the “order notes” section with a safe place to leave it and we can include this on your address label with your magical parcel. If you are not in when you Lifebox arrives and have not specified a safe place then the delivery company will leave a card telling you where to collect your parcel from or how you can rearrange delivery.

When will my Lifebox arrive?

We send single boxes every weekday, standard delivery is 3-5 working days via Hermes but we can offer a next-day delivery service by Royal Mail 24 hour tracked as long as you order before 2:30pm.  Subscription boxes are despatched within the first 5 working days of the month.

Do you only ship to the UK? Im in Europe, can I still get a box?

We ship anywhere in the world apart from the USA, Canada and Australasia.  We don’t ship boxes to these locations because the customs people often return parcels labelled as containing food.

Does my box require a signature?

You do not need to be in or sign for the box. If it is likely that you are not in to receive your box please specify in the ‘order notes’ section of the checkout page, a safe place to leave it.

Why do you have outer packaging for the box?

The outer wrapping is designed to protect the goods inside your box to reduce the amount of movement during transit and to ensure you Lifebox arrives to you in the best possible condition. It is also to reduce the amount of replacement boxes and waste created.

Subscriptions / My account

Can you tell me a little more about subscriptions?

We provide the option to buy a monthly recurring subscription or to pay in full for a fixed term.  Monthly recurring subscriptions continue until cancelled, whereas pre-paid subscriptions do not renew automatically at the end of the term.  You can choose to have your first box delivered in the current month or wait until the following month; if you choose to have your first box delivered ASAP, the next box will be despatched in the first 5 working days of the following month.  All subscription boxes are delivered free of charge.

How can I change my delivery address?

Simply head to our homepage and click on the “my account” tab from the drop down HOME menu to update any of your account details or email us direct by clicking hello@lifeboxfood.com

Why has my subscription been suspended?

Your Account may have been suspended if you have changed your account or credit/ debit card details. To check your details please login to your account. If you used your PayPal account to pay for your subscription, you will need to log in and update your payment details in PayPal.

When am I billed?

If you are on a monthly subscription, your first automatic payment will occur on the 1st of the following month. If you have paid in full you will not be charged monthly unless delivery is being made outside the UK, in which case you will be charged delivery each month.